1. How do I point
my domain to my new hosting account?
To point your domain name to your new
Siteocity.com hosting account, you
must modify the domain's nameserver information (DNS). This can be
done by the registrar where your domain was registered. Visit your
registrar's web site and just follow the directions provided there.
If you need help completing this task, open a Support ticket and
we'll assist you with the process.
2. What are the
DNS nameservers that I should use?
The DNS (nameserver) information for your account was included in
the Welcome Email you received when you signed up.
If you just signed up and have not received your welcome email yet
, you will want to contact technical support.
3. I do not own
a domain. Where can I register one?
For domain registration just sign up for a domain when you
initially setup your account
4. How long will
it take until my domain points to my new account?
Once you submit the necessary DNS changes to your domain name registrar,
it takes 24 to 48 hours until the changes propagate and your domain
is pointed to your new hosting account.
5. Can I access
my domain address with or without the "www"?
Yes, you will be able to access your domain address with or without
the "www" in front of the domain name. When a prospective
visitor types in their browser "http://www.yourdomain.com"
or "http://yourdomain.com" they'll be taken to the front
page of your site.
6. Can I have subdomains
in my account?
Yes. Subdomains (ie suddomain.yourdomain.com) can be created from
the control panel.
7. I want to get
started but my domain name hasn't transferred yet. What do I do?
You can start uploading your page(s) immediately by pointing your
FTP client to the IP address you were assigned when you opened your
account. After your domain is fully propagated, you can upload to
ftp.yourdomain.com. Detailed instructions are included in the account
activation email you received.
8. How can I access my webmail without logging into the control
panel?
Mini
City
