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Pre-Sales Frequently Asked Questions

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Client Testimonials

Check out what our clients have to say about us - click here.

  1. How soon will my account be set up and ready to use?
  2. Is there a minimum time contract/commitment?
  3. Which methods of payment are available?
  4. Is my access 24 hours a day?
  5. Can you register domain names for me?
  6. Do you host international domains?
  7. Do you allow adult, warez or other illicit sites or content?
  8. What are your Network Connections?
  9. What is your server environment?
  10. Where are your servers located?
  11. Do you offer a money-back guarantee?
  12. Can I get unlimited bandwidth?
  13. Is Siteocity.com a reseller?
  14. Will you place banners on my site?
  15. What kind of customer support do you offer?
  16. Can I upgrade my account in the future?
  17. Do you offer uptime guarantees?
  18. I need more resources. Do you offer bigger plans?
  19. Do you offer shell access?
 
1. How soon will my account be set up and ready to use?
Your account will be setup within 24 hours once your payment has been cleared. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site. [Back to Top]
 
2. Is there a minimum time contract/commitment?
The minimum duration is three months. However, you are covered by our 30-day money back guarantee. If for any reason you not satisfied with our services in the first 30 days of signing up for your account, you may cancel and receive a full refund. [Back to Top]
 
3. Which methods of payments are available?
We accept online credit/debit card payment via VISA, MasterCard,  and Discover.  We also accept PayPal as a alternative form of payment. [Back to Top]
 
4. Is my access to my billing and cPanel account 24 hours a day?
Yes. You will have access to your accounts 24 hours a day.  They are always available and if you ever have issues reaching them, contact support immediately. [Back to Top]
 
5. Can you register domain names for me?
Yes, we register domains for you at $15/year.  When you chose the hosting account you want, then just select domain registration on check out. [Back to Top]
 
6. Do you host international domains?
Yes. We can host international domains from any country of origin. [Back to Top]
 
7. Do you allow adult, warez or other illicit sites or content?
No. Please see our Terms of Service for permissible content. [Back to Top]
 
8. What are your Network Connections?
The following network connections are utilized: [Back to Top]
  • UUNET - 1Gbps
  • Sprint - 1Gbps
  • Level 3 - 1Gbpsa
  • Global Crossing - 1Gbps
  • Time Warner - 1Gbps
  • Allegiance Telecom - 1Gbps
  • Verio - 1Gbps
  • ATT - DS3
9. What is your server environment?
Our servers are mission-specific, industrial grade machines designed to the toughest industry specifications. They are never overloaded and they are monitored 24/7 to ensure smooth, uninterruptible performance. [Back to Top]
 
10. Where are your servers located?
Our servers are located in Dallas, Texas at The Planet data center. [Back to Top]
 
11. Do you offer a money-back guarantee?
Yes. All web hosting services are covered by our hassle-free, 30-day money back guarantee: If for any reason you not satisfied with our services in the first 30 days of signing up for your account, you may cancel and receive a full refund. Domain registration fees are not refundable. [Back to Top]
 
12. Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such thing as "unlimited bandwidth". Someone has to pay for the traffic somewhere - and if you check the fine print of the service agreements from companies who claim to offer "unlimited" bandwidth, you'll find that their interpretation of "unlimited" is not what you think. [Back to Top]
 
13. Is Siteocity.com a reseller?
No. We own and operate our own servers. [Back to Top]
 
14. Will you place banners on my site?
No. Siteocity.com provides a paid service and there will be no banners or other forms of advertising placed on your web site by us. [Back to Top]
 
15. What kind of customer support do you offer?
Customer support is offered through our web Helpdesk and via Live Chat. Technical is available 24hrs a day and live chat is always up too. We do not provide telephone support. [Back to Top]
 
16. Can I upgrade my account in the future?
Yes, you can upgrade your account at any time. The cost is simply the price difference between the two plans. There are no other fees and you will receive prorated credit. [Back to Top]
 
17. Do you offer uptime guarantees?
We do not offer uptime guarantees. Nevertheless, we do use high quality equipment and networking infrastructure and our historical uptime over the last year has been better than 99.7%. [Back to Top]
 
18. I need more resources. Do you offer bigger plans?
Yes, we do. If you need more resources, you can combine two or more plans into a single plan that has enough resources to fit your requirements.  We can also customize a plan for you at anytime also. [Back to Top]
 
19. Do you offer shell access??
SSH access is only offered with our Professional plans. This feature is not activated by default, you must submit a Helpdesk ticket to request it. [Back to Top]
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